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Legal information

Terms and Conditions

Definitions and interpretation

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In these Terms, the words below have the meanings set out here. These rules apply unless the context requires otherwise.
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Key definitions

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Company, we, us, our: the school operator. You, your: the user or customer. Services: our coaching, courses, content, community and related support. Products: digital or physical items we sell. Account: your registered user profile. Content: text, video, audio, images, downloads and lessons. Platform: the website and learning system we use to deliver Services. Order: your purchase of a Product or Service. Fees: amounts payable for an Order. Third-Party Services: tools or sites not owned by us (for example payment providers or external links).
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Interpretation rules

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Headings are for convenience only. Words in the singular include the plural and vice versa. References to a person include an individual or legal entity. Including means including without limitation. If there is a conflict between these Terms and any Order details, the Order details apply to that Order only.
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Services and Products

These terms cover the coaching, courses, and digital resources we offer, whether free or paid, and how you access them after you register or purchase.
  • Covered items: online courses, lessons, live sessions, group calls, coaching, workshops, digital downloads, templates, workbooks, audio or video resources, community spaces, and any updates we provide.

  • Delivery formats: self-paced learning, scheduled live teaching, replays or recordings (when offered), written materials, and email-based communications.

  • Access terms: access may be time-limited or ongoing as stated at checkout or on the relevant page; access can depend on account registration and meeting any stated prerequisites.

  • Technical access: you are responsible for having a suitable device, internet connection, and required software; we may change the features or delivery method where needed.

  • Availability: we may pause, replace, or retire specific content or services; where practical, we will provide a reasonable alternative or notice.

  • Third-party services: some services may rely on third-party tools (for example, video hosting or payment processing) and their terms may also apply.

Purchases, Pricing and Payment

How to purchase

To buy a course, program, coaching, or digital product, select the item, review price and key details, and complete checkout. Your purchase is confirmed when payment is accepted and you receive an email confirmation or account access.

Pricing and taxes

Prices are shown on the checkout page in the stated currency. We may update prices at any time, but changes will not affect completed purchases. Any applicable taxes, fees, or currency conversion charges are shown at checkout or applied by your bank.

Payments and billing

We accept the payment methods shown at checkout. You agree to provide accurate billing information and to keep it up to date. If a payment fails, access may be paused until payment is received. Receipts and invoices are issued electronically.

Refunds and cancellations

Refund eligibility is shown on the checkout page and may vary by product type. Where a subscription applies, you can cancel future renewals from your account settings. Cancellation stops the next charge; access continues until the end of the current billing period unless stated otherwise.

Intellectual Property and Licence

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All rights in our courses, site, recordings, workbooks, templates, prompts, and other materials belong to us or our licensors. Buying access does not transfer ownership.
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Your licence to use materials

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We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the materials for your own learning, during your access period, in line with these terms.
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Permitted and prohibited use

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You may download or print materials for personal use where we allow it. You must not copy, share, resell, publish, distribute, translate, create derivative works, or upload materials to public or shared systems without written permission.
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Liability, Disclaimers and Warranties

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We provide our website, courses, coaching and materials on an “as is” and “as available” basis. We do our best to keep things accurate and accessible, but we cannot promise the service will always be uninterrupted, error-free, or meet every need.
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Disclaimers

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Our content is for education and personal development only. It is not medical, psychological, financial, or legal advice. You are responsible for your choices, actions, and results. If you need professional help, please seek a qualified professional.
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Warranties and liability limits

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To the fullest extent allowed by law, we disclaim all warranties, whether express or implied. To the fullest extent allowed by law, we are not liable for indirect or consequential losses, lost profits, lost data, or business interruption arising from your use of our services.
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Responsibility for your equipment and access

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You are responsible for your internet connection and devices. We are not responsible for issues caused by third-party services, payment providers, hosting, browsers, or app stores, or by events outside our reasonable control.
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Non-excludable rights

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Some laws do not allow certain exclusions or limits. Nothing in this section limits liability that cannot be excluded by law, including any non-excludable consumer rights that apply to you.
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Privacy, data and cookies

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We treat your personal data with care and use it only for clear purposes such as providing our courses, running your account, processing payments, and improving the learning experience. For full details, read our Privacy Policy.
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How we use your data

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We may collect and use data to: provide and administer your enrolment; process payments and prevent fraud; send service messages; respond to support requests; improve our website and course delivery.
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Cookies and tracking

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We use cookies and similar tools to help our site work, remember preferences, and understand site usage. You can manage cookies in your browser and review our cookie guidance and Cookie Policy for details.
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Termination and Suspension

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We may suspend or terminate your account or access to the Services if needed to protect our learners, our school, or our rights, or to meet legal requirements.
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Suspension or termination grounds

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We may suspend, restrict, or terminate access if: you breach these terms; payment is overdue or reversed; you misuse the Services; you share login details; we suspect fraud; or we must comply with law or safety requests.
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After termination or suspension

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When access ends, you must stop using the Services. We may remove or disable content where required. Access to paid courses may end immediately or at the end of a billing period, depending on the reason and offer terms.
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Governing law and jurisdiction

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These Terms and any dispute or claim arising from them are governed by the laws of the United Kingdom. The courts of the United Kingdom have exclusive jurisdiction, unless mandatory local law says otherwise.
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Dispute resolution steps

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If you have a concern, please contact us first with details of the issue and what outcome you want. We will review and respond within a reasonable time and aim to resolve matters informally.
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Escalation and formal action

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If we cannot resolve the matter, either party may pursue a complaint or claim through the relevant courts in the United Kingdom. You agree to act in good faith and provide accurate information during any process.
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Effective date

These Terms are effective from [EFFECTIVE DATE]. If you started using our services before this date, these Terms apply from the date shown here, unless we state otherwise in writing.

Updates and notifications

We may update these Terms from time to time. We will post the latest version on this page and update the effective date. If changes are material, we will also notify you by email or through your account area, when available.

Contact details

Questions or requests: [CONTACT EMAIL]. Our address: [COMPANY NAME], [STREET ADDRESS], [CITY], [STATE/REGION], [POSTAL CODE], [COUNTRY].